Julian Edwards

julian-edwards-180 Julian Edwards is a founding Director at Cloud9. He has over 18 year’s experience in the recording/telecommunications industry where he has managed the development of recording technology products that have focused on all aspects including voice and screen recording, quality monitoring and reporting, telephony integration, PCI and speech analytics. Julian’s considerable telephony integration know-how and experience has greatly contributed to the development of the Cloud9 solution’s usability platform. More >

julian@c9analytics.com

Jeremy Cooke

cloud9ba-logo-180x240Jeremy Cooke is a founding Director at Cloud9. After speaking extensively to call recording users about the problems they faced with their existing solutions he identified a need for a true multi-tenanted, network-agnostic call capture platform delivered as a managed service. With over 20 years’ call recording technology experience working with industry pioneers like Eyretel and Mercom Systems, Jeremy leads the presales, implementation and training for Cloud9 into both end-users and the channel. More >

jeremy@c9analytics.com

Tony Chambers

cloud9ba-logo-180x240Tony Chambers is a Director at Cloud9. He is experienced in both Consultancy and Programme delivery focusing on strategy, business requirements validation, procurement and the associated areas solution & service design and delivery across Telecomms and IT related services. Tony has experience in enterprise, hosted, cloud and SaaS based models and has a successful track record in designing and delivering complex outsourced and managed Contact Centre services including Workforce Optimisation and Systems Integration. More >

tony@c9analytics.com

Keir Woolhouse

Keir-Woolhouse-180Keir Woolhouse joined Cloud9 in 2014 as Sales Director. He brings a wealth of contact centre industry customer management experience having held senior positions with BT, AT&T, customer management consultancy CM Insight and GMT, a niche provider of Workforce Management solutions, both of the latter later acquired by Verint and a numerous contact centre outsourcers. Keir was most recently Director of Sales for a global provider of enterprise performance optimisation software.

Keir lives in The Midlands with his wife and two daughters and, in his leisure time, enjoys the great outdoors. More >

kwoolhouse@c9analytics.com

Rob Sherwin

RSRob Sherwin manages Cloud9’s Marketing & Communications. he brings considerable B2B and channels ‘go-to-market’ know-how and has added value to the market positioning of brand-leading networking and communications vendors like Cisco, Nortel Networks, Motorola and Racal Telecom. Rob brings recent Contact Centre and Customer Communications sector experience via specialists ProtoCall One and Datapoint and Ember Services. Rob is considered expert at delivering results to any budget in fiscally-restricted market conditions. More >

rsherwin@c9analytics.com