Innovation in Call Recording, Screen Capture, Quality Management, and Storage.

A paradigm shift in call recording – Cloud9 offers the industry’s only network-agnostic, managed call recording solution that captures and securely stores call recordings in accordance with regulatory requirements.

Noting that wider acceptance in cloud-based solutions is being adopted by IT departments who move their applications to hosted environments for numerous reasons – whether these be commercial stipulations, management and control or security – Cloud9 has developed a unique and innovative SaaS-based call recording solution.

The Cloud9 Software as a Service (SaaS) approach to call and data capture, secure storage, and an “always available” archive, represents a paradigm shift in voice recording from expensive, inefficient, customer premises equipment (CPE) services to a cost-effective, highly efficient and fully-managed solution. Simply login and replay all of your calls irrespective of the size of your business!

Designed to suit any size and type of business needing to securely capture, store and replay voice and screen data the Cloud9 call recording solution can be used to record both traditional and VoIP environments, as well as radio communications, and is suitable for recording in compliance, quality monitoring and training applications.

Cloud call recording solution overview imageThe Cloud9 solution is based on a unique system architecture
designed for an unrivalled availability of service.

Business-Driven Call Recording

Whether you are looking to record important calls on-demand, record all transactions for regulatory compliance, or put in place quality management for your contact centre, Cloud9’s business-driven applications provide the most effective solution available.

Agent Coaching and Development

Turn agent evaluations into positive action. By tracking an agent’s performance over time and benchmarking this against other agents and teams, you are able drive individual development programs. This is translated into action through timely feedback and the ability to push training and best practice to agents.