Professional Services delivered by people who understand Contact Centres

Business NeedsDue to the inherent business requirement and Customer focus contact centres are one of the most interactive, dynamic, integrated and therefore complex IT environments in use by organisations today.

Therefore ensuring that Voice Recording and Speech & Omni-channel transformation programmes are executed with low risk requires a service provider who understands how to map the business requirements to the technical design, define and deliver the optimum service design, and ensure the integration with the other relevant systems is carried out to deliver the expected business benefit.

Cloud9 are expert in contact centres, as well as Voice Recording. Our experience covers service design, the associated business best practice process review together with the support aspects of contact centre systems. This is all focused on delivering the associated business benefits as opposed to just the supply of a technology platform.