Cloud9 Business Partners

Cloud9 works with carefully selected business and technology partners to make our innovative solutions more available. We also enhance our service offerings at a technology level via our Technology Partners.

Strategic Communications Services (SCS) Limited

SCS provides advisory services and technology solutions in telecommunications and contact centres to clients which range from tier one global financial institutions through to mid-sized private It is an independent specialist consultancy focusing on extracting the optimum business value from communications services and technology and provides professional services and contract resourcing to organisations centred on Information Communications Technology (ICT).

The company works with FTSE100 and leading UK Companies with a focus on Managed and Outsourced Telecommunications and Contact Centre services. SCS has a deep knowledge and understanding of both supplier and customer requirements. The company has significant experience in working within the Converged Network and Contact Centre marketplace. it has been at the forefront of both the design and deployment of converged networks and IPCC based solutions since launch and is experienced working on key programmes within the Financial, Utilities, Regulatory and Retail Sectors. SCS is also experienced in the field of regulatory environment through its work with OFCOM. Director and Lead Consultant, Tony Chambers, is also a director of Cloud9 Business Analytics Limited.

Ember Services

Ember Services is a customer management Consulting and Analytics services business delivering financially-driven customer management strategies and operational delivery solutions that increase commercial value from customer operations. Ember targets opportunities for cost reduction, revenue enhancement and improved customer value from a deep understanding of what drives performance and how to effect change. Ember is staffed by customer management strategists, finance and commercial specialists, technologists and operational specialists.

Rapid on-demand Speech, Text & Social Media Analytics with no licence fees – delivered as an entirely managed service.

Profitable change in your contact centre has to be based on hard evidence. That evidence lies buried within the telephone conversations, emails and social media interactions your customers engage in with you.

Ember’s Managed Analytics service will quickly extract from these interactions the valuable insights you need. This is delivered through Cloud9’s Secure and scalable cloud-based platform ensuring minimal disruption to your existing infrastructure. Plus, its experience in customer management means you get the benefit of years of practical know-how from a cross-industry team to deliver actionable insight not just data.