Cloud9 Technology Partners

Cloud9 works with carefully selected Technology Partners to make our innovative technology more available. We also enhance our service offerings at a technology level via our Business Partners.

Teleopti

Teleopti is a leading provider of solutions for strategic Workforce Management (WFM) and Telecom Expense Management (TEM). The company is renowned for developing advanced and user-friendly solutions based on client requirements. Hundreds of enterprises around the world rely on Teleopti to achieve optimal operational efficiency in their contact centre in order to provide the highest levels of service to their users. The company ensures its customers stay ahead of their competition by optimising their customer service, their time and their communications backed-up by our core values and a passion to deliver improvements.

CallMiner

CallMiner provides Speech Analytics solutions for improving agent performance. With over 10 years of industry leadership and over 2 billion hours of conversations mined, it delivers exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions. CallMiner helps businesses improve contact centre performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based ‘Voice of the Customer’ analytics platform automatically analyses contacts across all communication channels: calls, chat, email, and social.

CallMiner is ranked #1 in overall customer satisfaction among speech analytics vendors. It is agnostic to the source system that captures data, supporting integration with all market leading call recorder, chat, and email systems and popular social networking sites.