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PCI Compliance

PCI Compliance logoWhat is PCI-DSS Compliance?

PCI DSS is the Payment Card Industry Data Security Standard, which is a global security standard set by the PCI Security Standards Council. PCI compliance is mandatory and applies to every business which stores, processes or transmits cardholder details. It ensures a secure payment environment is maintained. From the smallest ecommerce stores to the world’s largest corporations, compliance with the PCI Data Security Standard (PCI DSS) is essential.

Why is PCI compliance so important?

If a business does meet PCI compliance regulations, it faces significant threats to its reputation, its brand and to its profits from any compromise in the security of your information systems. Furthermore, if merchants are not compliant, they are liable to incur substantial fines and could potentially find themselves being permanently banned from further card processing.

Call Recording and PCI-DSS Compliance 

If you use call recording and your employees take card payments via the telephone you must ensure that your call recorder meets PCI Compliance regulations. Cloud9 call recording solutions meet the security requirements of the Payment Card Industry Data Security Standards (PCI-DSS), with standard features for secure storage and data access.

For call recording users with a legacy archive containing either payment card details or other sensitive data, Cloud9’s hosted speech analytics solution can be used to redact this confidential information to ensure PCI Compliance. Additionally, Cloud9 provides solutions, which remove your business from PCI-DSS Scoping.

To find out more about how Cloud9 can help your business meet PCI Compliance requirements, please contact us.


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