Cloud9 is an innovative voice and event capture solution. It is designed to capture both current and emerging forms of communications media as well as cater for the growth in changing user requirements. Cloud9 provides a full multi-media recording and event capture solution for agent performance analysis, assurance and compliance, which fits seamlessly into your voice communication infrastructure.
Cloud9 represents a true cloud-based managed service, giving customers all the benefits of a fully-featured, premises-based recorder in a secure multi-tenant environment with the flexibility to tailor each tenant’s experience with a range of modules for call and screen capture, reporting and quality monitoring, thereby providing access to the powerful features of Cloud9 as a monthly subscription service.
Download the Cloud9 Call, Capture & Archive infosheet