Being able to record all customer interactions provides significant value to your business. It allows you to understand exactly why customers are contacting you, to assess the quality of your service against your Key Performance Indicators, and gives you a full and accurate record of each interaction.
Cloud9 is an innovative voice and event capture solution. It is designed to capture both current and emerging forms of communications media as well as cater for the growth in changing user requirements. Cloud9 provides a full multi-media recording and event capture solution for agent performance analysis, assurance and compliance, which fits seamlessly into your voice communication infrastructure.
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