ConsultancyCloud9’s consultancy team has both specialist knowledge and experience in Workforce Optimisation (WFO) relating to the design, delivery and operation of the underlying technologies. If implemented and operated correctly a Workforce Optimisation solution can deliver tangible value along with improved customer experience, allowing your organisation to make a more qualitative assessment of your contact centre capability.

To that end Cloud9 Consultancy offers design, delivery and support services across all aspects of the WFO suite, for example: Workforce Management, Call Recording, Quality Monitoring & Agent Performance Assessment, Learning, Customer Feedback and PCI Compliance solutions.