Expert know-how and experience in Workforce Optimisation (WFO) for the design, delivery and operation of underlying technologies. Comprehensive design, delivery and support services: WFM, Recording, Quality Monitoring & Assessment, Learning and Customer Feedback for realisation of tangible value and improved customer experience.
Bespoke, flexible training services supporting your investment in speech recording and analytics technology. Cloud9 Training provides your staff the appropriate level and detail of teaching and development required for their particular skill sets and ensures they understand how to use our solutions to maximise your business benefit.
Support ensuring your Voice Recording and Speech, Omnichannel transformation programmes are executed with low-risk requires a service provider that understands how to map business requirements to technical design, define and deliver the optimum service design, and ensure integration with the other relevant systems.