CALL & SCREEN RECORDING
Innovative, Speech and Screen Recording, Quality Management and Storage solutions built on a unique system architecture for unrivalled service availability. Delivered in the cloud, on-premise or as a hybrid solution. Quality Monitoring for improved customer service and experience and PCI/DSS secure for your peace of mind.
CLOUD SPEECH ANALYTICS
Advanced Cloud Speech Analytics measuring interaction outcomes ensuring your contact centre performs as planned by integrating CRM systems, call records, and other metadata with valuable interaction information contained in phone calls, chats, and emails.
WORKFORCE OPTIMISATION
Easy to use, localised Workforce Optimisation solutions helping contact centres, back offices and retail improve customer service, employee satisfaction and profitability via through optimised, automated forecasting and scheduling.