Rapid on-demand speech, text & social media analytics with no licence fees – available as an entirely managed service.
Cloud9’s speech analytics enables 100% of customer communications to be monitored, and all agent interactions may be scored automatically, objectively and quickly. The solution costs far less than traditional Quality Assurance measures and, in any case, pays for itself many times over and very quickly.
Cloud9’s industry-leading Eureka analytics engine, used by many leading global companies and organisations, is available as a secure, ‘pay-as-you-go’, hosted solution. Costing-in for organisations with as few as 20 agents (and with no maximum ceiling), it may be deployed rapidly, with minimum fuss and is entirely ACD/recording platform-agnostic.
Download the document How can Cloud 9 Speech Analytics save you money?