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TCF – Treating Customers Fairly

  • November 9, 2015
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Avoid the wrath of the FCA by monitoring 100% of calls for compliance purposes

In the contact centre environment, in order to mitigate the huge risk of non-compliance, collections agencies have therefore tried to reduce their potential exposure through implementing scripting, call recording and call monitoring solutions, however these only prove business process and not compliance. So what’s the answer?

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